Any full priced item can be returned for a complete refund within five (5) calendar days of receiving the item. Returns must be in their original condition, unworn, with all tags attached.
The customer is responsible for shipping, customs, and any other charges related to transportation when returning or exchanging an item.
Sale items and custom-made/sized items are final sale, and are not eligible for return or exchange. We cannot offer refunds for Nataliya Nada items purchased from other websites or retailers.
To return or exchange an item, please follow these steps:
- Log into your account
- Click on order history
- Click on “Create Return”
- Follow the instructions to authorize your return
Nataliya Nada NYC is not responsible for lost or stolen return or exchange packages, so we recommend using a mail carrier with package insurance and tracking. Orders placed outside the US may accrue taxes and duties; the customer is responsible for these charges. Nataliya Nada does not cover the cost of the taxes and duties, and will not be responsible for the cost if the customer refuses the package.